> ## Documentation Index > Fetch the complete documentation index at: https://irisdocs.prescientlabs.ai/llms.txt > Use this file to discover all available pages before exploring further. # Running the First Discovery Call > Diagnose the business problem, consequence, urgency and decision process before pitching your solution. The first call should answer one question: **is there a business problem worth solving together?** ## A practical structure ### 1. Set the agenda > I’d like to understand what prompted the conversation, how the process works today, where the friction is and what that means commercially. If there is a fit, we can then discuss what a sensible next step looks like. ### 2. Understand why now Ask: * What prompted you to look at this now? * What has changed? * Who is pushing for improvement? ### 3. Understand the current state * Walk me through what happens today. * Where does the process slow down or break? * What work is still manual? * Where do people rely on workarounds? ### 4. Quantify consequence * How often does that happen? * Who is affected? * What does the delay or error cause downstream? * How much time is spent on this? * If nothing changes over the next 12 months, what happens? ### 5. Understand previous attempts * What have you already tried? * Why has the problem persisted? * Is the constraint technical, operational, behavioural or organisational? ### 6. Qualify the decision * Who owns this problem? * Who else needs to be involved? * Is there a deadline or critical event? * What would a successful next step need to prove? ## Pain versus inconvenience A process can be annoying without being commercially important. Look for consequence: lost capacity, slow revenue, poor service, avoidable cost, risk, rework or inability to scale. Do not force AI into the conversation. A good outcome may be process redesign, integration, rules-based automation or a decision not to change anything yet. ## Close clearly Summarise what you heard, confirm the problem in the client’s language and agree one concrete next step with an owner and date.