> ## Documentation Index
> Fetch the complete documentation index at: https://irisdocs.prescientlabs.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Support

> Collect the information needed to resolve an Iris issue without exposing unnecessary client data.

Before requesting support, capture enough context to reproduce the problem.

## Include

* client/workspace name where appropriate;
* engagement/project name;
* affected feature;
* approximate time;
* what you expected;
* what happened instead;
* screenshot of the error where safe;
* whether the issue affects one user or multiple users;
* steps already tried.

## Do not include unnecessarily

* passwords;
* API keys;
* full client datasets;
* sensitive screenshots unrelated to the issue.

## Classify urgency

**Blocking:** cannot continue a live client engagement.

**Degraded:** workaround exists but delivery is affected.

**Question:** clarification or best-practice request.

<Note>
  Current support channel, response-time commitments and escalation process are **\[PRODUCT DETAIL TO CONFIRM]**.
</Note>