> ## Documentation Index
> Fetch the complete documentation index at: https://irisdocs.prescientlabs.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# IT Use Cases

> Opportunity patterns for service desk, incident summaries, documentation, coding support and knowledge management.

## Service-desk triage

Classify tickets, detect likely duplicates and route them using known categories and confidence thresholds.

## Agent assistance

Surface relevant runbooks, asset information and historical resolutions while the engineer retains control.

## Incident summaries

Create structured timelines and draft post-incident summaries from approved logs and notes.

## Documentation

Draft or update technical documentation from code, configuration and validated engineering notes.

## Coding assistance

Use coding agents or assistants for bounded tasks with review, testing and repository controls. Do not equate generated code with production readiness.

## Knowledge management

Improve retrieval across runbooks, architecture notes and support knowledge while respecting permissions.

## KPIs

* triage time;
* mean time to resolution;
* engineer search time;
* documentation coverage;
* repeat incident rate;
* change failure rate where relevant.

<Tip>
  The best IT opportunity may be fixing ownership, documentation or integration rather than adding another assistant interface.
</Tip>