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Before the meeting

  • Sponsor confirmed
  • Process owner confirmed
  • Business question drafted
  • Process start/end boundary drafted
  • Stakeholder list prepared
  • Evidence/data request prepared
  • Security/privacy questions identified

During kickoff

  • Confirm objective and success criteria
  • Confirm scope and exclusions
  • Confirm stakeholder groups
  • Confirm interview/observation approach
  • Confirm structured-data requirements where relevant
  • Confirm timeline and dependencies
  • Confirm review/validation sessions
  • Confirm decision-makers
  • Confirm confidentiality and consent approach
  • Confirm weekly communication cadence

After kickoff

  • Send decision/action summary
  • Launch stakeholder invitations
  • Track missing evidence
  • Record assumptions and risks
  • Escalate blockers early
A kickoff is successful when everyone agrees what question the engagement is answering and what the client must provide—not when the presentation deck is polished.