Opening
I’d like to understand what prompted the conversation, how the process works today, where the friction is and what that means commercially. If there is a fit, we can then discuss a sensible next step.
Why now?
- What prompted you to look at this now?
- What has changed?
Current state
- Walk me through what happens today.
- Where does it slow down or break?
- Which work is still manual?
Consequence
- How often does that happen?
- Who is affected?
- What happens downstream?
- How much time or cost is involved?
- If nothing changes this year, what happens?
Previous attempts
- What have you already tried?
- Why has the problem survived?
Decision context
- Who owns this problem?
- Who else needs to be involved?
- What would a useful diagnostic need to prove?
Close
What I’m hearing is [summary]. I think the next useful step is [specific next step]. Does that match your view?Then agree owner and date.