Interview Quality

Use a simple quality review after each interview.

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Coverage

Did the evidence explain the workflow from trigger to outcome?

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Specificity

Look for examples such as:

• “I copy the customer reference from email into Salesforce”

rather than:

• “There is lots of admin.”

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Decisions

Were judgment points and approval rules explained?

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Exceptions

Did the participant describe what happens when the normal path fails?

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Quantification

Where possible, capture approximate volume, frequency or time without forcing false precision.

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Contradictions

Flag disagreement rather than smoothing it away. Different accounts may reveal process variants, inconsistent policy or role-specific reality.

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Breadth

A session that contains excellent detail about one task but ignores the rest of the process may still be insufficient.

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Follow-up rule

Use targeted follow-up only when the missing information could materially change a finding or recommendation.