What to validate
- process sequence;
- major variants;
- handoffs;
- bottlenecks;
- frequency of exceptions;
- likely root causes;
- baseline assumptions.
Run the session around disagreements
Do not ask only “does this look right?” Ask:- Which part of this is wrong or incomplete?
- Where does your experience differ?
- Is this a common path or an exception?
- Why does this step exist?
- Who owns changing it?
Record outcomes
Mark each important item as:- validated;
- amended;
- unresolved;
- requires additional evidence.