Include
- client/workspace name where appropriate;
- engagement/project name;
- affected feature;
- approximate time;
- what you expected;
- what happened instead;
- screenshot of the error where safe;
- whether the issue affects one user or multiple users;
- steps already tried.
Do not include unnecessarily
- passwords;
- API keys;
- full client datasets;
- sensitive screenshots unrelated to the issue.
Classify urgency
Blocking: cannot continue a live client engagement. Degraded: workaround exists but delivery is affected. Question: clarification or best-practice request.Current support channel, response-time commitments and escalation process are [PRODUCT DETAIL TO CONFIRM].